This Refund Policy explains how GIFT MUZIC (“GiftMuzic,” “we,” “us,” or “our”) handles refunds, cancellations, chargebacks, credits, and subscription-related billing for the GiftMuzic website, applications, and services.
By purchasing from GiftMuzic, you agree to this Refund Policy.
1. General Rule
Because GiftMuzic provides digital, personalized, custom, and AI-assisted content, all sales are generally final once work has started or digital access has been provided.
This includes, without limitation:
personalized song generation;
lyric, music, or voice generation;
regenerated or revised outputs;
private gift page creation;
gift delivery setup;
delivered or accessible digital content;
credits consumed through generation or regeneration;
one-time digital add-ons and enhancements.
2. Orders Eligible for Refund Review
We may consider a refund, replacement, re-credit, or account adjustment in limited circumstances, such as:
you were charged more than once for the same order due to a billing error;
you were charged but the order was never created due to a verified technical failure on our side;
you purchased a subscription and were billed incorrectly contrary to the disclosed terms;
we are unable to provide the purchased service at all due to a confirmed internal system failure;
applicable law requires a refund.
Any refund decision is made by GiftMuzic in its sole discretion unless otherwise required by law.
3. Non-Refundable Situations
Except where required by law, refunds will not be issued for:
change of mind after purchase;
dissatisfaction with creative style, tone, genre, wording, or artistic preference;
AI-generated outputs that differ from your expectations;
failure to review details before purchase or sending;
orders where generation has already started or completed;
outputs that have already been downloaded, delivered, or made accessible;
gift pages or reveal links that have already been created;
delivery attempts made to the contact information you provided;
delays, blocking, spam filtering, or non-delivery caused by third-party email, carrier, SMS, WhatsApp, payment, or hosting providers;
recipient refusal, unavailability, or inability to access a device or account;
errors in recipient contact information supplied by you;
used, consumed, expired, promotional, bonus, or complimentary credits;
partial use of a bundle, plan, or feature allotment.
4. Personalized and AI-Assisted Content
GiftMuzic provides personalized and/or AI-assisted outputs. By purchasing, you acknowledge that:
outputs may vary;
generation is probabilistic and may not produce a specific creative result;
revisions or regenerations may still differ from your expectations.
For this reason, subjective dissatisfaction alone does not entitle you to a refund.
Where available, your remedy for dissatisfaction may be a regeneration option, revision option, replacement credit, or support review rather than a monetary refund.
5. Delivery-Related Issues
If your gift is sent or scheduled for delivery by email, SMS, WhatsApp, or another supported method, you are responsible for providing accurate recipient details.
A refund will generally not be issued where:
the message was sent to the contact information you provided;
the delivery provider attempted delivery;
the recipient’s device, inbox, carrier, app settings, privacy settings, spam filters, or network blocked access;
the recipient did not open, view, or respond to the gift.
If a delivery fails because of a confirmed GiftMuzic system error, we may, at our discretion:
retry delivery;
offer an alternate delivery method;
issue store credit;
provide a refund if no reasonable alternative is available.
6. Subscriptions and Recurring Billing
If you purchase a subscription, membership, or recurring plan:
you authorize recurring charges on the billing schedule shown at checkout;
your subscription continues until canceled;
you must cancel before the renewal date to avoid the next charge.
Unless required by law or otherwise stated in writing:
subscription fees already billed are non-refundable;
partial billing periods are not prorated;
unused time in a current billing cycle is generally not refundable.
If a recurring billing error occurs because of a confirmed system issue, we may issue an appropriate correction, which may include a refund, partial refund, or account credit.
Recurring billing disclosures and cancellation flows should remain clear and easy to use. (ftc.gov)
7. Credits, Wallet Balances, and Promotional Value
If your account includes credits, wallet balance, plan allowances, or promotional value:
credits may be consumed when a generation, regeneration, or qualifying action is performed;
consumed credits are non-refundable;
promotional or bonus credits have no cash value unless required by law;
unused credits may expire or be subject to plan rules if disclosed at purchase or in the product description.
Unless required by law, credits and wallet balances are not redeemable for cash.
8. Chargebacks and Payment Disputes
If you file a chargeback or payment dispute, we reserve the right to:
suspend or terminate your account;
revoke access to undelivered or unused entitlements where possible;
disable gift access or delivery features tied to the disputed charge where lawful and feasible;
deny future purchases until the dispute is resolved.
If a chargeback is resolved in our favor, we may restore access at our discretion.
9. Fraud, Abuse, and Policy Violations
We reserve the right to deny refunds where we reasonably believe:
the request is fraudulent;
the account engaged in abuse, manipulation, or repeated exploitative refund behavior;
the purchase violated our Terms and Conditions;
stolen payment methods, unauthorized activity, or platform abuse is involved.
10. How to Request a Refund Review
To request a refund review, contact us at:
Email: muzic2gift@gmail.com
Include:
your full name;
the email address used for the purchase;
order number or transaction ID;
the date of purchase;
a brief explanation of the issue.
We may request additional information reasonably necessary to investigate your request.
11. Timing of Requests
Refund review requests should be submitted within 14 days of the original charge unless a longer period is required by law.
Requests submitted after that period may be denied, except where required by law.
12. Resolution Options
If we approve a refund-related request, we may choose one of the following remedies:
full refund;
partial refund;
store credit;
replacement credits;
re-delivery;
account adjustment;
replacement or regeneration of content.
The chosen remedy will depend on the nature of the issue and what is operationally reasonable.
13. Processing Time
If a refund is approved, we will initiate it to the original payment method unless another remedy is agreed. Processing times may vary by payment processor, bank, or card network.
Stripe notes that refund timing can vary by payment method and financial institution. (stripe.com)
14. Statutory Rights
Nothing in this Refund Policy limits any non-waivable consumer rights you may have under applicable law.
15. Changes to This Refund Policy
We may update this Refund Policy from time to time by posting an updated version with a new effective date. The updated policy will apply to future purchases unless otherwise required by law.
16. Contact
If you have questions about this Refund Policy, contact:
